How to change your notification preferences

There are three ways you can be notified when you have a new message in your myGov Inbox:

• SMS
• Email
• Push notifications through the myGov app.

Switch to email or SMS notifications

If you need to update your email or SMS details, find out how to update your contact details in myGov.

Follow these steps to switch to email or SMS notifications for your myGov notifications:

1. Sign in to myGov.
2. From the My account drop down menu, select Account settings.
3. Select Contact details.
4. Under Your myGov notifications go to Notifications sent to.
5. Select how you want to be notified, select Switch to email notifications or Switch to SMS notifications.
6. Enter either the mobile number or email address you’d like notifications to be sent to.
7. Select Send code.
8. Enter the code that you’ve received and select Confirm.

Switch to Push notifications in the myGov app

To receive Push notifications you need to have the myGov app downloaded and set up. Find out how to download and set up the myGov app.

This notification is not an SMS. You’ll receive your myGov notifications on your device through the myGov app when you have a new message in your inbox.

Follow the steps below to switch to Push notifications for your myGov notifications on the myGov website:

1. Sign in  to myGov.
2. From the My account drop down menu, select Account settings.
3. Select Contact details.
4. Under Your myGov notifications go to Notifications sent to.
5. Select Switch to Push notifications.
6. Sign in to your myGov app.
7. Select the Account icon from the Home screen.
   
8. Select Notification settings then Notifications.
9. Select Push notifications.
10. Select Save.

Change your notification preferences in the App

If you are using the app, find out how to update your notification preferences in the app.

myGov notification display settings

You can choose to display the service name in your notification.

For example: You have a new message from Medicare in your myGov Inbox.

Follow these steps to show the service name in your notification:

1. Sign in to myGov.
2. From the My account drop down menu, select Account settings.
3. Select Contact details.
4. Go to myGov notification display settings and choose if you want to show service name or hide service name.
5. Select Update.