Use secret questions and answers

Your secret questions and answers were created when you created your myGov account. You can use these questions and answers as your 2 factor authentication option.

You can use this option for all services except the Australian Taxation Office (ATO) and the National Disability Insurance Scheme (NDIS). If you want to access the ATO or NDIS, you’ll need to choose a different 2 factor authentication option.

Turn on Answer a secret question option

Follow these steps to turn on secret questions and answers:

1. Sign in to your myGov account.
2. From the My account drop down menu, select Account settings.
3. From Sign in settings, go to 2 factor authentication and select Manage.
4. Enter your password, then select Next.
5. Use the toggle to switch the option Answer a secret question to On, then select Continue.
6. If you turn on Answer a secret question, you won’t be able to link ATO. Select that you understand, then select Turn on.

You’ll be taken back to the 2 factor authentication page. Answer a secret question will now be turned on.

Update your secret questions and answers

Follow these steps to update your secret questions and answers, or add a new secret question:

1. From the My account drop down menu, select Account settings.
2. From Sign in settings, go to Secret questions and select Edit.
3. Enter your password and select Next.
4. Select Edit on your secret questions or Add a secret question.

myGov sign in help

If you can’t sign in to your myGov account, you can find troubleshooting tips on sign in help.